Shipping & Returns

Our suppliers are from all over the world so please check product description for estimated delivery times but as a rule of thumb most products take approx 15 days to be delivered.  

You will receive a tracking number once the supplier has dispatched your product/s so you may monitor the tracking but please contact if there are any concerns as we will do all the chasing for you!

 

Countries we do not deliver to and unfortunately, we are currently unable to ship to Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Ethiopia, Gabon, Gambia, Ghana, Indonesia, Peru, Rwanda, Lebanon, Pakistan and Vietnam

 

If ordering in peak time, eg Mothers Day, Christmas and Fathers Day, there may be a delay in processing and delivery so order early to ensure you receive in plenty of time

Returns

Damaged or Incorrect product If your item arrives damaged or you believe it is an incorrect product from what you ordered then please follow the steps below within 5 days of receiving the delivery.

  1. Do not use the product, product must be in unused and unopened condition.

  2. Send an email to hello@alsoknownas.com.au with your name and order number and details of what was wrong with the product/order

  3. We aim to respond within 24-48 hours and will provide you with a return address. 

  4. Return the unused and unopened  damaged goods to the address provided.

  5. We will replace the product however if we cannot replace the product we will refund your order.

  6. You are responsible for the postage costs to return the original product to us but we will send a replacement product out to you at our expense. 

  7. Change of Mind - Choose Carefully - NO REFUNDS

Allergies

We are not responsible for any irritation or allergic reaction to the products sold on this site as per our terms and conditions and we do not replace or offer store credit for products that cause this. Please ensure you know your skin/hair type before purchasing any items.  If you have an adverse reaction to any product then you will need to contact the manufacturer of that product. If you need assistance in finding their details then please don't hesitate to contact us and we can help you out.

Please read our detailed Terms and Conditions for more information on shipping, returns and other important information.

Customs Information for Overseas Clients

Some countries charge Customs fees or import duties on products ordered from overseas. These charges are the customer's responsibility and we advise that you contact the relevant authority in your country to find out what these fee’s are. If you would like any further information then we are also happy to help and will point you in the right direction. 

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